Questions, Assistance, and a Clear Way Forward.
Whether you are exploring PartnerTrac, choosing a plan, getting started, or already using the platform, this is the place to reach us when you need additional information or assistance.
Choose the Kind of Assistance You Need.
Whether you are considering PartnerTrac or already using it, selecting the general reason for your inquiry helps us understand how best to respond.
Exploring PartnerTrac
Ask about features, plans, pricing, capacity, or whether PartnerTrac is a good fit for your organization.
Getting Started
Get help understanding onboarding, account setup, contribution imports, partner records, or the best way to begin using the platform.
Existing Customer Help
Reach out with questions about your PartnerTrac account, records, statements, imports, users, or general platform use.
Technical Support
Report a technical problem, login difficulty, unexpected system behavior, or another issue that may require direct assistance.
PartnerTrac is designed to make everyday use as straightforward as possible. When additional help is needed, this support page gives you a direct way to describe the issue so we can respond appropriately.
PartnerTrac is designed so many everyday tasks can be
handled directly inside the platform without requiring
a separate support request.
Access your organization's dashboard, partner records,
contribution activity, statements, imports, and
available account tools from the PartnerTrac portal.
If you cannot remember your password, use the password
recovery option from the PartnerTrac sign-in screen
before submitting a support request.
Need help remembering where to begin? Sign in to your
PartnerTrac account and open Getting Started for
step-by-step guidance on partners, contributions,
imports, statements, and everyday account use.
Sometimes the Fastest Answer Is Already in Front of You.
Sign In to PartnerTrac
Trouble Signing In?
Getting Started Guide
Tell Us How We Can Help.
Send us the details of your question or support need. Providing a little context helps us understand your request and respond more effectively.
Reach Out When You Need Us.
Use the form to send questions about PartnerTrac, getting started, plans and pricing, account assistance, or technical issues.
Send a Message
Complete the form below and your request will be reviewed by the PartnerTrac team.
A Straightforward Support Process.
When you contact PartnerTrac, providing clear information helps us understand what you need and determine the appropriate next step.
Send Your Request
Tell us whether your question concerns getting started, your account, a PartnerTrac feature, an import, a technical issue, or another support need.
We Review the Details
Your request is reviewed so we can better understand the question, identify the issue when applicable, and determine what assistance may be needed.
We Follow Up
We will follow up using the contact information you provide. Depending on the request, we may provide an answer, instructions, or ask for additional information.
Clear Information Helps Us Help You.
For account or technical questions, include your organization name, the area of PartnerTrac you were using, and a description of what occurred. Please never include your password or other sensitive login credentials in a support request.
Whether you are deciding if PartnerTrac is right for your
organization or you already have an account and need help,
send us the details and we will review your request.
Need Assistance With PartnerTrac?